Frequently Asked Questions
Order
Orders are shipped within 1 business day. Within the Netherlands, you will usually receive your order within 1 to 2 business days.
If your order has not yet been shipped, we can usually still adjust it. Please contact us as soon as possible via email or the contact form.
a, as soon as your order has been shipped you will receive a track & trace link by email.
Check your spam folder. Nothing there either? Please contact us – we will be happy to help you.
Matcha
Unopened matcha will keep for 12–24 months. Once opened, store airtight, dark and cool. Once opened, consume within 1–2 months.
Use water that is 70–80°C. Hotter water will make matcha more bitter and will destroy the mild umami flavour.
Umami is the fifth taste – savory and full. Good matcha has a natural umami that gives it a deep, round flavor without bitterness.
Real Japanese matcha is labour-intensive: the plants are shaded, the leaves are picked by hand and ground to a fine powder. That explains the price and the quality.
Ceremonial matcha is of a higher quality and is meant to be drunk neat. Culinary matcha is slightly more bitter and is often used in recipes such as lattes or pastries.
Yes, matcha does contain caffeine – around 60–70 mg per serving. That’s less than coffee, but it’s more gradual and provides a long-lasting, calming energy boost thanks to L-theanine.
Yes, matcha is packed with antioxidants (like EGCG), amino acids, vitamins and minerals. It supports focus, metabolism and energy.
Matcha contains caffeine, so always consult your doctor or midwife first if you are pregnant or breastfeeding.
Our matcha comes directly from small Japanese farms in Shiozuka and Kyoto. The quality is ceremonial, soft in taste, not bitter and without additives.
Returns
Yes, unused and undamaged products may be returned within 30 days of receipt. Just send us a message and we will help you on your way.
No, for hygienic reasons we cannot take back opened or used food items such as matcha.
Once we receive and approve your return, we will process your refund within 5 business days.
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